FAQ & Policies

Frequently Asked Questions

 

Care and Cleaning of Earrings

Each piece is dipped into a special lacquer which will help retard tarnishing if exposed to items such as gasoline, alcohol, acetone (fingernail polish remover), and various cosmetics.  To clean, simply wipe with a soft cloth.

Definition of Sterling Silver

Sterling Silver is an alloy of  silver containing 92.5% by mass of silver and 7.5% by mass of other metals, usually copper.  The sterling silver standard has a minimum millesimal fineness of 925.

Do you offer posts instead or dangle (or visa versa)?

Many of the earrings displayed on  this website are displayed in only one version – either dangle or posts.  Most can be special ordered with either dangles or posts.  If you would like a specific design, but want to change to dangle instead of a post (or change dangle to posts), please email Denis to determine if it is available in both dangle and posts.

Do you offer your earrings wholesale?

No, not at this time.

Do you ship internationally?

Not at this time. We accept online orders in the United States only.

Can I find Denis Green Jewelry in retail stores?

No, not at this time, except for a selection of fine  Vintage, Deco,  Nouveau, Nature, Religious and Filigree style earrings including Copper and Sterling Silver cuff bracelets  at Pikes Peak Regional Hospital Gift Shop 16420 West Highway 24 Woodland Park, Colorado.

Do  you offer additional designs not shown  on this website?

Denis Green Jewelry has the ability to create more than a thousand designs, but only a few hundred of the most popular are shown here on this website.  New designs are rotated in and out of the jewelry collections displayed here. Typically 3-4 new designs are released for sale on this website each  month. Check back often to see the most current inventory.

How heavy are the earrings?

forcer back2The majority of Denis Green earrings are made with a forcer back. The above photo shows the back of a Denis Green earring. As you can see the backs of the earrings have a concave impression which is the result of the male portion of the strike die set “forcing” the metal into the strike die itself, thus the name forcer back. This serves the purpose of insuring quality detail as well as providing lightweight earrings for comfort.

 

Made in USA

All Denis Green jewelry products are 100% made in the U.S.A.

 

Policies

 

Shipping

All purchases are shipped within 7-10 days, sometimes sooner.  All packages are sent by United State First Class Mail. If you are concerned about the status of your package, please email us and include your name, address, and a description of the items you purchased. Whether you buy one or more items, shipping is always $1.99. That includes First Class mail, Insurance, Tracking and Handling.

Order by Mail

We accept mail order with payment by check.  All orders by mail will receive a 10% discount on the items purchased. See printable order form under Mail Order.

Return Policy

While we stand behind our products, we do not offer a refund if you change your mind or wish to have a different design instead. All sales are final with one exception of items damaged during shipment. We do not accept returns unless the item is damaged upon arrival. Items that are received as damaged must be reported to us by email within one week of receipt. Upon receipt of damaged item, we will reship a new item to you.